Corporate Alchemy is committed to providing you with the highest levels of customer service. This includes protecting your privacy.
The Privacy Act 1988 (Commonwealth), sets out a number of principles concerning the protection of your personal information. Set out below is information that Corporate Alchemy has chosen to communicate to clients. We recommend that you keep this information for future reference. This information does not restrict Corporate Alchemy’s rights under the Privacy Act in any way.
Your Personal Information
Personal information held by Corporate Alchemy may include your name, address, telephone/mobile phone number, e-mail address, occupation and other information.
How We Collect Your Information
Corporate Alchemy collects personal information in a number of ways, including:
– directly from you, when you provide information by phone, email or when you submit information to us through our website (e.g. by registering, completing a form, email or other ways)
– from third parties such as your representatives
– from publicly available sources of information
– when legally required to do so.
How We Use Your Personal Information
Your personal information may be used in order to:
– verify your identity
– provide the services you require
– administer and manage those services
– respond to any queries or feedback you may have
– inform you of ways the services provided to you could be improved
– research and develop our services
– gain an understanding of your information and communication needs in order for us to provide you with a better service
– maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
How We Store Your Personal Information
Corporate Alchemy will take all reasonable steps to keep secure any information we hold about you. We respect the confidentiality of that information.
When We Disclose Your Personal Information
In order to deliver the services you require and for the purposes set out above, Corporate Alchemy may disclose your personal information to organisations outside Corporate Alchemy. Your personal information is disclosed to these organisations only in relation to Corporate Alchemy and related companies providing services to you. Corporate Alchemy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
– your authorised representatives or legal advisers (when requested by you to do so)
– your employer or
– government and regulatory authorities and other organisations, as required or authorised by law.
Third Party Sites
The Corporate Alchemy website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Corporate Alchemy pages, or register with Corporate Alchemy site or services, a cookie helps Corporate Alchemy to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Corporate Alchemy website, the information you previously provided can be retrieved, so you can easily use the Corporate Alchemy features that you customised.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Corporate Alchemy services or web sites you visit.
Help Us To Ensure We Hold Accurate Information
Corporate Alchemy takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.
That’s why we recommend that you let us know if there are any errors in your personal information; and keep us up to date with changes to personal information such as your name or address.
You Can Access Your Personal Information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
Changes to this Statement
Corporate Alchemy will occasionally update this Statement of Privacy to reflect company and customer feedback. Corporate Alchemy therefore encourages you to periodically review this Statement to be informed of how Corporate Alchemy is protecting your information.
How To Contact Us
If you have any questions in relation to privacy, please contact us between 9.00am and 5.00pm, Monday to Friday.
Tel: 61 415 984 877
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.